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Privacy policy

Effective Date: 1 July 2025
Last Updated: 1 July 2025

  1. Introduction

Welcome to adhdrelief.co.uk. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data when you visit or make a purchase from adhdrelief.co.uk.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Information we collect

We collect the following types of personal data:

  1. a) Information You Provide:
  • Name
  • Email address
  • Billing and delivery address
  • Phone number
  • Payment details (handled securely by our payment provider; we do not store card details)
  • Account login information, if you create an account
  1. b) Information collected automatically:
  • IP address
  • Browser type and version
  • Operating system
  • Browsing behaviour and referring websites
  • Cookies and similar technologies (see our Cookie Policy)
  1. How we use your information

We use your personal data to:

  • Fulfil and manage your orders
  • Process payments
  • Deliver your products
  • Communicate with you regarding your order
  • Provide customer support
  • Send you marketing emails (only with your consent)
  • Improve our website and services
  • Comply with legal obligations
  1. Legal bases for processing

We process your personal data on the following legal bases:

  • Contractual necessity – to fulfil your order
  • Consent – for marketing communications
  • Legal obligation – for accounting and tax purposes
  • Legitimate interests – to improve our services and ensure security
  1. Sharing your information

We do not sell your personal data. However, we may share it with trusted third parties, including:

  • Payment processors (e.g., Stripe, PayPal)
  • Delivery and logistics providers
  • Email marketing platforms (e.g., Mailchimp)
  • IT and website hosting service providers
  • Legal or regulatory authorities when required

All third parties are required to respect the security of your data and to treat it in accordance with the law.

  1. International data transfers

Some of our service providers may process your data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

  1. Data retention

We retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for legal, accounting, or reporting obligations.

  • Account and purchase data: kept for 6 years
  • Marketing data: until you withdraw consent
  1. Your rights

You have the following rights under the UK GDPR:

  • Right to access your data
  • Right to correct inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent (for marketing)
  • Right to lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at: help@adhdrelief.co.uk

  1. Security

We take appropriate security measures to protect your data from loss, misuse, and unauthorised access. These include SSL encryption, secure servers, and access controls.

  1. Cookies

Our Site uses cookies to enhance user experience and track usage. For more information, please see our Cookie Policy.

  1. Changes to this privacy policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Last Updated” date.

  1. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: help@adhdrelief.co.uk

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Formulated for a gradual and long-lasting improvement